Custom Built

They Still Picked Up the Phone: The Power of Good Trade Relationships

Katie GO

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In this episode of Custom Built, we’re talking about something that doesn’t get enough credit but truly makes or breaks every renovation or build — your relationships with your trades. I share a personal story about stepping back into a project after some time away, picking up the phone to call old trusted trades, and realizing how powerful it is when they still answer right away. That reliability and respect doesn’t just happen overnight — it’s built on clear communication, mutual respect, paying on time, showing appreciation, and never underestimating the human side of this work.

I’ll walk you through how to keep these relationships strong, why they matter way more than you think (even if you’re “just” a homeowner), and what to do if a working relationship goes south. If you’ve ever wondered how to keep your trades happy to pick up your call months down the road — this one’s for you.

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